Last Updated: July 2, 2026
Thank you for choosing Homelydec.
At Homelydec, we are committed to providing customers with a reliable and convenient shopping experience when purchasing home decoration products.
We understand that home decor items are an important part of creating a comfortable and personalized living environment. Whether you are decorating a new home, refreshing an existing space, or adding artistic touches to your interior, we carefully prepare each order to ensure your products arrive safely.
This Shipping Policy explains our order processing procedures, delivery timeframe, shipping costs, and other important shipping information.
By placing an order through homelydec.com, you agree to the terms described in this Shipping Policy.
1. About Our Shipping Service
Homelydec provides shipping services for customers purchasing our home decoration products, including:
- Wall art
- Decorative paintings
- Wall prints
- Home decor products
- Interior decoration accessories
We aim to provide a smooth shopping experience from order placement to delivery.
Because our products are designed for home decoration purposes, some items may require careful preparation before shipment to ensure product quality and safe transportation.
2. Order Processing Time
After your order is successfully submitted, our team will begin preparing your products.
Orders are generally processed within:
1–3 business days
during normal business periods.
Order processing includes:
- Order confirmation
- Product preparation
- Quality inspection
- Packaging preparation
Processing times may be slightly longer during:
- Holiday seasons
- Promotional periods
- High-volume shopping events
- Unexpected operational situations
We always make reasonable efforts to prepare and ship orders as quickly as possible.
3. Estimated Delivery Time
The estimated delivery timeframe for Homelydec orders is:
10–15 business days
after the order has been processed and shipped.
Delivery times may vary depending on:
- Destination country or region
- Local delivery conditions
- Customs procedures
- Weather conditions
- Public holidays
- Other circumstances outside our reasonable control
The estimated delivery timeframe is provided as a general reference and does not represent a guaranteed delivery date.
4. Shipping Costs
Homelydec offers simple and transparent shipping rates.
Standard Shipping
For orders below:
$50
a shipping fee of:
$4.99
will apply.
Free Shipping
Customers can enjoy:
Free shipping on orders of $50 or more
The shipping cost will be calculated automatically during checkout based on the total order value.
5. Order Confirmation and Shipment Updates
After completing your purchase, you will receive order confirmation information.
Once your order has been processed and shipped, relevant shipping updates may be provided.
Please ensure that the email address and contact information provided during checkout are correct.
Accurate contact information helps us provide important updates regarding:
- Order status
- Delivery progress
- Customer support communication
6. Product Packaging and Protection
Homelydec understands that wall art and decorative products require careful handling.
Before shipment, products are prepared and packaged appropriately to help protect them during transportation.
We take reasonable steps to ensure products are delivered in good condition.
However, customers should understand that unexpected situations may occasionally occur during transportation.
If your order arrives damaged, please contact our customer support team as soon as possible.
7. Shipping Address Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check:
- Recipient name
- Delivery address
- Postal code
- Contact information
Homelydec is not responsible for delays, failed deliveries, or additional costs caused by:
- Incorrect addresses
- Missing information
- Incomplete delivery details provided by customers
If you notice an error after placing an order, please contact us immediately.
We will make reasonable efforts to assist, but changes cannot always be guaranteed after order processing has started.
8. Customs Duties and Import Fees
Depending on the destination country or region, customers may be responsible for customs duties, import taxes, or other local charges that may apply.
These charges are determined by local regulations and are outside the control of Homelydec.
Customers are encouraged to understand their local import requirements before placing an order.
Homelydec is not responsible for delays caused by customs inspections, clearance procedures, or government requirements.
9. Delayed Orders
Although we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
Possible reasons include:
- Incorrect shipping information
- Customs processing delays
- Transportation interruptions
- Severe weather conditions
- Holiday delivery congestion
- Unexpected service disruptions
If your order has not arrived within the expected delivery timeframe, please contact us.
Our customer support team will assist in reviewing your order status.
10. Lost or Damaged Packages
If you believe your package has been lost or your product arrives damaged, please contact Homelydec as soon as possible.
Please provide:
- Order number
- Customer name
- Description of the issue
- Photos or supporting information if available
Our team will review the situation and provide appropriate assistance.
11. Delivery Issues Caused by Incorrect Information
If an order cannot be delivered because of incorrect information provided by the customer, additional costs may apply for reshipping or handling.
Customers are responsible for ensuring all delivery information is accurate before completing checkout.
If a package is returned due to delivery failure, Homelydec will contact the customer regarding available solutions.
12. Changes to This Shipping Policy
Homelydec reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with an updated effective date.
Customers are encouraged to review this policy periodically to stay informed about current shipping practices.
13. Company Information
Homelydec
Operated by:
HONG KONG TONGWAN CO., LIMITED
Registered Address:
Room A133, 15/F, Block A,
Watson Building,
14-18 Wong Chuk Yeung Street,
Fo Tan, Hong Kong
Phone:
+852 5728 6391
Email:
14. Customer Support
If you have any questions regarding:
- Shipping information
- Order status
- Delivery issues
- Product inquiries
please contact our customer support team.
We are committed to providing timely assistance and helping customers enjoy a smooth shopping experience.
Homelydec Customer Service
Email:
Phone:
+852 5728 6391