Last Updated: July 2, 2026
At Homelydec, customer satisfaction is our priority.
We are committed to providing high-quality home decoration products, including wall art, decorative paintings, wall prints, and other interior decoration products designed to help customers create beautiful and personalized living spaces.
We understand that customers may occasionally need to request a return, replacement, or refund. This Refund and Returns Policy explains the conditions, procedures, and requirements for handling return and refund requests.
By purchasing products from homelydec.com, you acknowledge and agree to the terms outlined in this policy.
1. Return Eligibility
Customers may request a return within:
30 days from the date the order is delivered
To be eligible for a return, products must meet the following requirements:
- The item must be unused and in its original condition
- The product must include original packaging and accessories where applicable
- The product must not have damage caused by customer handling
- The product must be suitable for resale
Customers should carefully inspect products upon delivery and contact Homelydec as soon as possible if there are any issues.
2. Applicable Products
This Refund and Returns Policy applies to products sold by Homelydec, including:
- Wall art
- Decorative wall paintings
- Wall prints
- Home decoration products
- Interior design accessories
Our products are created to enhance personal spaces and provide decorative value for homes, offices, and other interior environments.
Because decorative products are often selected according to personal preferences, customers are encouraged to carefully review:
- Product dimensions
- Design style
- Color appearance
- Placement requirements
before placing an order.
3. Wall Decoration Product Considerations
Homelydec products are designed for interior decoration purposes.
Customers are responsible for confirming that the selected product is suitable for their intended space.
Before purchasing, customers should consider:
- Available wall space
- Product size
- Room style
- Color matching
- Installation requirements
Returns caused by personal preference changes, incorrect measurements, or unsuitable decoration choices may be accepted only if the product meets all return conditions.
4. Damaged or Defective Products
We carefully prepare our products before shipment. However, unexpected damage may occasionally occur during transportation.
If you receive:
- Damaged wall art
- Defective decorative products
- Incorrect items
- Products with quality issues
please contact us within:
7 days after delivery
Please provide:
- Order number
- Customer name
- Description of the problem
- Photos or videos showing the product condition
Our team will review your request and provide an appropriate solution, which may include:
- Replacement
- Refund
- Other reasonable resolution
5. Non-Returnable Items
Returns may not be accepted for:
- Products damaged after delivery due to customer handling
- Products that have been installed, modified, or altered
- Products without original packaging
- Products showing signs of use
- Items returned without prior approval
- Clearance or final-sale products
For hygiene, quality control, and resale reasons, returned items must remain in acceptable condition.
6. Customized or Special Products
Some decorative products may involve specific customization requirements, including:
- Special sizes
- Personalized designs
- Customer-requested modifications
Customized or personalized products may not be eligible for return unless:
- The product arrives damaged
- The product has a manufacturing defect
- The wrong product was sent
Customers should carefully review customization details before confirming an order.
7. Return Request Process
Before returning any product, customers must contact Homelydec customer service.
Please contact us at:
Email:
[email protected]
Phone:
+852 5728 6391
Please provide:
- Order number
- Customer name
- Email address used during purchase
- Product information
- Reason for return
- Supporting photos or videos if applicable
Our customer service team will review your request and provide return instructions.
Please do not send products back before receiving return approval.
Unauthorized returns may not be accepted or processed.
8. Return Address
After your return request has been approved, please send the product to the following address:
Homelydec Returns Department
HONG KONG TONGWAN CO., LIMITED
Room A133, 15/F, Block A,
Watson Building,
14-18 Wong Chuk Yeung Street,
Fo Tan, Hong Kong
Please include your order information inside the package to help us identify and process your return efficiently.
9. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product received is defective
- The wrong product was delivered
- The item was damaged before arrival
If the return is caused by Homelydec, we will review the situation and provide an appropriate solution.
Original shipping fees are generally non-refundable unless the issue was caused by our error.
10. Refund Process
Once returned products are received and inspected, we will notify you regarding the refund status.
If the return is approved:
- Refunds will be issued to the original payment method
- Refund processing generally takes 5–10 business days
- Additional processing time may be required by financial institutions
Customers will receive confirmation after the refund has been completed.
11. Order Cancellation
Customers may request order cancellation before the order enters processing or preparation.
Once an order has been prepared or shipped, cancellation may no longer be possible.
If cancellation is approved, refunds will be processed according to this Refund and Returns Policy.
12. Incorrect or Missing Items
If your order contains:
- Incorrect products
- Missing items
- Products different from the order details
please contact us within:
7 days after delivery
Please provide order information and supporting details.
We will investigate and provide an appropriate solution.
13. Product Care Responsibility
Customers should handle home decoration products carefully after receiving them.
Homelydec is not responsible for damage caused by:
- Improper installation
- Incorrect handling
- Accidental damage
- Unauthorized modifications
- Failure to follow product instructions
Customers should follow recommended care and installation guidance to maintain product quality.
14. Changes to This Refund and Returns Policy
Homelydec reserves the right to update or modify this Refund and Returns Policy at any time.
Any changes will be published on this page with an updated effective date.
Customers are encouraged to review this policy periodically.
15. Company Information
Homelydec
Operated by:
HONG KONG TONGWAN CO., LIMITED
Registered Address:
Room A133, 15/F, Block A,
Watson Building,
14-18 Wong Chuk Yeung Street,
Fo Tan, Hong Kong
Phone:
+852 5728 6391
Email:
16. Contact Us
If you have any questions regarding refunds, returns, replacements, or product issues, please contact our customer support team.
Homelydec Customer Service
Email:
Phone:
+852 5728 6391
Address:
Room A133, 15/F, Block A,
Watson Building,
14-18 Wong Chuk Yeung Street,
Fo Tan, Hong Kong
We are committed to providing professional support and ensuring every customer has a positive shopping experience with Homelydec.