Last Updated: July 8, 2026
At Homelydec, we want every customer to be satisfied with their purchase. We carefully create, inspect, and package our wall murals and home décor products to ensure they meet our quality standards.
If you experience any issue with your order, please contact us and we will do our best to provide a suitable solution.
This Refund & Returns Policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds.
1. Return Eligibility
We accept return requests under the following conditions:
- The product is damaged, defective, or incorrect
- The item received is significantly different from the product description
- The wrong product was sent due to an error on our part
To be eligible for a return or replacement, you must contact us within:
14 days of receiving your order
Please contact us at:
Email: [email protected]
before sending any product back.
Unauthorized returns may not be accepted.
2. Products That Cannot Be Returned
Due to the nature of wall mural products, certain items are not eligible for return.
Returns are generally not accepted for:
- Custom-sized wall murals
- Personalized designs
- Made-to-order products
- Products that have been installed, cut, modified, or altered
- Products damaged due to improper installation or handling
- Items without original packaging or sufficient proof of purchase
Because many of our wall murals are produced according to customer selections and specifications, we cannot accept returns for changes of mind after production has started.
3. Damaged or Defective Products
We carefully inspect all products before shipment. However, if your order arrives damaged or has a quality issue, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Order number
- Photos of the package
- Photos of the damaged product
- Description of the problem
After reviewing your request, we may provide one of the following solutions:
- Replacement of the damaged item
- Replacement of the affected parts
- Partial refund
- Full refund in eligible cases
We will work with you to find the most appropriate solution.
4. Wrong Item Received
If you receive an incorrect product, please contact us within 14 days after delivery.
We will verify the order details and arrange an appropriate solution, which may include:
- Sending the correct product
- Providing a replacement
- Issuing a refund if replacement is not possible
You do not need to pay additional shipping costs when the mistake is caused by us.
5. Color Differences and Product Appearance
Due to differences in:
- Monitor settings
- Screen brightness
- Lighting conditions
- Printing materials
- Viewing environments
the actual product color may slightly vary from images shown on our website.
Minor color variations are not considered product defects and may not qualify for a refund or replacement.
We recommend reviewing product descriptions, dimensions, and material information carefully before placing your order.
6. Installation and Handling Responsibility
Wall murals require careful installation.
Homelydec is not responsible for damage caused by:
- Incorrect installation methods
- Improper surface preparation
- Cutting errors
- Excessive stretching
- Damage caused after installation
- Failure to follow installation instructions
Before installation, customers should carefully check the product condition, size, pattern, and color.
Once a mural has been installed, cut, or altered, it cannot be returned.
7. Return Process
If your return request is approved, we will provide return instructions.
Please do not send products back before receiving confirmation from our customer service team.
Returned items must:
- Be unused
- Remain in original condition
- Include original packaging
- Include order information
Customers are responsible for return shipping costs unless the return is caused by an error or defective product from Homelydec.
8. Refund Process
Once we receive and inspect the returned item (if applicable), we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued through the original payment method used during checkout.
The time required for a refund to appear in your account may vary depending on:
- Your payment provider
- Your bank or card issuer
- Standard transaction processing times
Please allow several business days for the refund to be fully processed after approval.
Shipping fees, customs charges, and other additional costs may not be refundable unless required by applicable laws.
9. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before production or shipment begins.
Once your order has entered production, been customized, or shipped, cancellation may no longer be possible.
10. Exchanges
Due to the customized and made-to-order nature of many wall mural products, we generally do not offer direct exchanges.
If you receive a defective or incorrect item, we will evaluate your request and provide a suitable replacement solution.
11. Late or Missing Refunds
If you have not received your refund after the approved processing period, please:
- Check your bank or payment account again
- Contact your payment provider
- Contact us for further assistance
Email:
We will help investigate the issue.
12. Changes to This Refund & Returns Policy
Homelydec reserves the right to update or modify this Refund & Returns Policy at any time.
Any changes will be published on this page with the updated revision date.
Customers are encouraged to review this policy before purchasing.
13. Contact Us
If you have questions regarding refunds, returns, replacements, or your order, please contact us:
Email:
Thank you for choosing Homelydec. We appreciate your trust and are committed to providing quality products and reliable customer service.